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In other word your Customer Service Agent has an invested interest in keep your customers active.
Phone Calls- Your customer service agent will make personal phone calls to your customers
E-mail Newsletter- Newsletter from your customer service agent will also be E-mailed to your customers.
Monthly Newsletter- Your Customer Service Agent will also mail out a newsletter through the United Postal Service.
Monthly Contests- An extra incentive for your customers to remain active is our monthly contests.
Customer Service Agent example #1 UCA
After you sell your customer you will provide us with their contact info. We will have a Customer Service Agent Call them and they will introduce themselves and let them know they will be getting a package in 7-10 days. They will also make sure they have the appropriate phone numbers if they need help.
In 10 days your Customer Service Agent will follow up and make sure they got their membership cards or product and educate them how to use their membership or product.
2-4 weeks later your customer service agent will follow up with them to help them use their membership and to have them share any testimonials they may have.
Every month after that your customer service agent will let them know about company updates, referral and notify them of this months contest. The E-mail newsletter and newsletter through the US mail will notify your customers of company updates as will as this monthly contest winners.
Know do you think your customers will ever cancel with this type of follow up system.
We will design a special retention system specifically for your customers Prices range from under a dollars to around a couple dollars. Contact us and let us design a retention system that fits you perfectly.
If you have any questions about anything we talked about please click on the link below and fill out the form.
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